Orders and Shipping
We receive a lot of questions and have collected some responses for you!
If yours isn't answered below, write to us email@example.com.
- When will _________ be available?
- What is Whimsical Raps' return policy?
- What is the repair and warranty policy?
What is Whimsical Raps' return policy? (Top)
We accept returns within 30 days of purchase. Once we receive the return, any item(s) in new/unused condition will receive a full refund (excluding any shipping costs and minus a 2.6% plus $0.30 [US] or 3.6% plus $0.30 [int'l] processing fee). A 10% restocking fee applies if the box is damaged, parts are missing, or the module is visibly used.
What is the repair and warranty policy? (Top)
We are happy to service modules to get them back to full health. Repairs are free within the first 12 months of purchase. Otherwise repairs are subject to a fixed fee ($35/70USD US/International) which includes shipping back to you. We will repair our modules regardless of whether you were the first buyer. Due to the high cost of international shipping, we also provide instructions to DIY the most common repairs on our wiki.
ShippingMy order is stuck in customs. What should I do? (Top)
Once an order has shipped, we have no more knowledge about its whereabouts than you. If it appears to be stuck in customs, it usually magically clears & is delivered within a week. If a week passes let us know and we will open an inquiry with USPS or UPS to locate your package.
Are VAT fees or import duties avoidable? (Top)
Unfortunately not. Please don't ask us to falsify customs forms. It's illegal and can result in a *massive* fine for us. We're actively working to find ways of reducing these fees in future.