Orders

Shipping

When will _____________________ be available? (Top)
Please check the Future page for our best estimate of when it will be back in stock.

What is Whimsical Raps' order cancellation and return policy?  (Top)
We accept cancellations if they're submitted before we're able to ship the order. Refunds process in full to your original form of payment, usually coming back into your account within a few business days.

We accept returns within 30 days of purchase. Once we receive the return, any item(s) in new/unused condition will receive a full refund. A 10% restocking fee applies if the box is damaged, parts are missing, or the module is visibly used.

What is the repair and warranty policy? (Top)
We are happy to service modules to get them back to full health. Repairs are free within the first 12 months of purchase. Otherwise repairs are subject to a fixed fee ($35/70USD US/International) which includes shipping back to you. We will repair our modules regardless of whether you were the first buyer. Due to the high cost of international shipping, we also provide instructions to DIY the most common repairs on our wiki.

Once an order has shipped, we have no more knowledge about its whereabouts than you. If it appears to be stuck in customs, it usually magically clears & is delivered within a week. If a week passes let us know and we will open an inquiry with USPS or UPS to locate your package.

VAT fees and import duties (Top)
For international orders:

• Taxes and duty are collected at time of sale.
• No additional payment or negotiation should be necessary upon arrival of the package.
• We cannot mark packages as undervalued.